Awesome FAIL
This is so unbelievably FAIL, that I’ve got to record it for posterity. Unlike my last Time Warner Cable rant, I’m not at all angry, even though it did waste about a half-hour of my time on a Sunday afternoon. I’m more amused than anything.
I haven’t used the old PayXpress system in a while because it was just sorta weird and broken. It’s been so long, I’ve forgotten exactly how. But I got an email that their new system is extra-special shiny, so I went ahead and registered.
I did the usual: created a random strong password. After I registered and paid my bill, I logged out, with the intent of saving the login form in 1password. But, for some reason it wasn’t working. So, I used the username and password reminder options. The username looked fine. But the password had been downcased. WTF?
I copied and pasted the password they sent me into the form. It didn’t work. I double checked and tried again. Here’s the message I got:
You have exceeded the maximum number of failed sign-in attempts. As a result, online access to your account is temporarily disabled. To reset your password, please go to the Sign In page and click the “Forgot Password” link. To retrieve your Username, please go to the Sign in page and click the “Forgot Username” link. Follow the easy on screen instructions to receive your username or password.
So, what, you’ll send me the same password that I’ve been trying unsuccessfully, so that I can attempt to login to an account I’ve been locked out of?
